Terms and Conditions

I. Identification of the Trader

1.1. These General Terms and Conditions (hereinafter also "GTC") govern the legal relationships between the company

Business name: Zoe Fabrics, s. r. o.
Registered office: Štefánikova 1522/17, 031 01 Liptovský Mikuláš, Slovakia

Company registered on 25.05.2010 in the Commercial Register maintained by the District Court Žilina, section Sro, insert 52969/L.

Company ID: 45578893
VAT ID: SK2023042945
The Trader is a VAT payer

Bank details
IBAN: SK1911000000002921838042
SWIFT (BIC): TATRSKBX
Tatra banka, a.s.

(hereinafter as "Trader") and any person who is a Buyer of products offered by the Trader on the Seller's Website, and who acts in the capacity of a consumer within the meaning of the further provisions of these General Terms and Conditions and the relevant laws defining a consumer, under the applicable legislation of the Slovak Republic, in particular the laws: Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts as amended, Act No. 40/1964 Coll. Civil Code as amended,

1.2. The e-mail and telephone contact for the Seller is:

E-mail address: eshop@zoefabrics.eu
Phone number: +421 904 692 687

1.3. The address for sending correspondence, complaints, and notices of withdrawal from contracts is:

Zoe Fabrics, s. r. o., Štefánikova 1522/17, 031 01 Liptovský Mikuláš, Slovakia

II. Definition of Terms

2.1. For the purposes of these General Terms and Conditions, the Trader, in accordance with Act No. 108/2024 Coll. as amended, states and defines the following terms:

2.2. A distance contract is a contract between a trader and a consumer agreed and concluded exclusively through one or more means of distance communication without the simultaneous physical presence of the trader and the consumer, in particular through an online interface, electronic mail, telephone, fax, addressed letter, or promotional catalogue.

2.3. The Trader (hereinafter also "Seller") is a person who, in connection with a consumer contract, an obligation arising therefrom, or in a commercial practice, acts within the scope of their business activity or profession, including through another person acting on their behalf or for their account.

2.4. A consumer is a natural person who, in connection with a consumer contract, an obligation arising therefrom, or in a commercial practice, does not act within the scope of their business activity or profession.

2.5. A consumer contract is any contract regardless of its legal form concluded by a trader with a consumer.

2.6. The term Online Shop is identical to the term Electronic Shop and the term Website.

2.7. A Buyer is any person (natural or legal) who has submitted an order primarily through the Seller's website or other means of distance communication.

2.8. A durable medium is any means that enables the consumer or trader to store information addressed to the consumer or trader for a period of time adequate to the purpose of the information and which allows the unchanged reproduction and use thereof in the future, in particular a document, e-mail, USB drive, CD, DVD, memory card, and computer hard drive.

2.9. A product is in particular goods, a service, or digital content.

2.10. A service is in particular any activity or performance that is offered or provided to a consumer.

2.11. Goods are any tangible movable property.

III. Basic Provisions

3.1. These General Terms and Conditions govern the legal relationships between Buyers who are consumers and the Trader.

3.2. Contractual relationships (as well as other legal relationships that may arise from the contractual relationship) with Buyers who do not act in the capacity of a consumer are governed by the provisions of Act No. 513/1991 Coll. Commercial Code as amended.

IV. Product Order – Conclusion of the Purchase Contract

4.1. The submission of a product order by the Buyer, made primarily through the Trader's website or other means of distance communication, constitutes a proposal to conclude a purchase contract on the part of the Buyer.

4.2. The purchase contract between the Buyer and the Trader is concluded at the moment of delivery of the order confirmation to the Buyer, which was created by the Buyer pursuant to point 4.1. of these GTC by the Trader (electronically to the e-mail address chosen by the Buyer during the order creation process).

V. Duration of the Purchase Contract

5.1. The purchase contract is concluded for a fixed term and terminates in particular upon fulfilment of all obligations of the Seller and the Buyer, namely upon delivery and payment for the products pursuant to the concluded purchase contract. This provision does not affect the Buyer's rights under the Trader's statutory liability for product defects.

VI. Purchase Price and Information on the Purchase Price

6.1. The price of goods and services ordered through the Seller's Website (hereinafter the "purchase price") is stated separately for each product and is valid at the time the order is created by the Buyer.

6.2. The purchase price of goods or services listed on the Seller's Website is the total price of the goods or services inclusive of all taxes and is clearly stated on the Seller's Website.

VII. Delivery of Products

7.1. If the Buyer chose cash on delivery as the payment method for the order, the Seller is obliged to fulfil the order and deliver the products to the Buyer no later than 30 days from the date of conclusion of the purchase contract pursuant to point 4.2. and subsequently of these GTC.

7.1.1. If the Buyer chose a payment method other than cash on delivery, the Seller is obliged to fulfil the order and deliver the products to the Buyer no later than 30 days from the date of conclusion of the purchase contract pursuant to point 4.2. and subsequently of these GTC and from payment of the total order price to the Seller. If both conditions set out in point 7.1.1. of these GTC have been met (i.e. if the purchase contract has been concluded and the total order price has been paid to the Seller), the Seller is obliged to deliver the products to the Buyer no later than 30 days from the date on which both conditions were fulfilled.

The usual period within which the Seller dispatches products is 2 days from the date of conclusion of the purchase contract or 2 days from the date of payment of the total order price to the Seller.

VIII. Transfer of Ownership

8.1. Ownership of the sold item and the risk of accidental destruction, accidental deterioration, and loss of the item passes to the Buyer at the moment of delivery.

IX. Payment Methods

9.1. For goods and services on the Seller's Website you may pay by the following methods:

9.1.1. payment by deposit or bank transfer to the Seller's account – price: €0.00 (VAT incl.)

9.2. For goods and services at the Seller's collection point (store) you may pay by the following methods:

9.2.1. payment in cash or by card at the Seller's collection point – price: €0.00 (VAT incl.)

X. Shipping – Methods of Product Delivery and Delivery Costs

10.1. The purchase price of goods or services does not include shipping costs or any other costs associated with the delivery of products.

10.2. Delivery methods and delivery costs for ordered products:

10.2.1. Delivery Options:
10.2.1.1. Packeta Collection Point
10.2.1.2. Packeta Courier Service
10.2.1.3. Personal collection at the store address: Štefánikova 1522/17, 031 01 Liptovský Mikuláš, Slovakia

10.2.2. Delivery Prices:
10.2.2.1. Packeta SK Collection Point €3.50 / 1–3 days if in stock
10.2.2.2. Packeta CZ Collection Point €3.90 / 2–4 days if in stock
10.2.2.3. Packeta EU €12.00 / 3–5 days if in stock
10.2.2.4. Packeta SK Courier to address €3.50 / 1–3 days if in stock
10.2.2.5. Packeta CZ Courier to address €3.90 / 1–3 days if in stock

XI. Buyer's Withdrawal from the Purchase Contract Without Stating a Reason

11.1. The consumer has the right to withdraw from a distance contract and from a contract concluded outside the trader's business premises without stating a reason within the period specified in Art. XII points 12.1 to 12.3 of these GTC, except for a contract whose subject matter is:

11.2. The provision of a service, if the service has been fully provided and the provision of the service commenced before the expiry of the withdrawal period with the consumer's explicit consent, and the consumer declared that they had been duly informed that by giving consent they lose the right to withdraw from the contract upon full provision of the service, where the consumer is contractually obliged to pay the price,

11.3. The supply or provision of a product whose price depends on fluctuations on the financial market which the trader cannot influence and which may occur during the withdrawal period,

11.4. The supply of goods manufactured to the consumer's specifications or custom-made goods,

11.5. The supply of goods that are liable to deteriorate or expire rapidly,

11.6. The supply of goods enclosed in a sealed package which are not suitable for return due to health protection or hygiene reasons, if the sealed package was opened after delivery,

11.7. The supply of goods which are, by their nature, inseparably mixed with other goods after delivery,

11.8. The supply of alcoholic beverages whose price was agreed at the time of conclusion of the contract, which can be delivered no earlier than 30 days after conclusion and whose price depends on market fluctuations beyond the trader's control,

11.9. The carrying out of urgent repairs or maintenance during a visit to the consumer which the consumer has explicitly requested from the trader; this does not apply to a contract for the provision of services other than repair or maintenance, or to a contract for the supply of goods other than spare parts necessary for carrying out the repair or maintenance, if such contracts were concluded during the trader's visit to the consumer and the consumer did not order those goods or services in advance,

11.10. The supply of audio recordings, video recordings, audiovisual recordings, or software in sealed packaging which was opened after delivery,

11.11. The supply of periodicals, except for their supply under a subscription contract,

11.12. Goods purchased at a public auction,

11.13. The provision of accommodation services for purposes other than residential, carriage of goods, car rental, catering services, or services related to leisure activities, where the trader is contractually obliged to provide these services at a specific agreed time or within a specific agreed period,

11.14. The supply of digital content not supplied on a tangible medium, if the supply of digital content has commenced and the consumer has given explicit consent to the commencement of the supply of digital content before the expiry of the withdrawal period, declared that they were duly informed that by giving consent they lose the right to withdraw from the contract upon commencement of the supply of digital content, and the trader has provided the consumer with confirmation pursuant to § 17 para. 12 point b) or para. 13 point b) of Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts as amended, where the consumer is contractually obliged to pay the price.

XII. Exercising the Right to Withdraw from a Distance Contract and a Contract Concluded Outside the Trader's Business Premises

12.1. The consumer may withdraw from a distance contract or from a contract concluded outside the trader's business premises within

1. 14 days from the date of
   • receipt of the goods by the consumer pursuant to point 12.4.,
   • conclusion of a contract for the provision of a service,
   • conclusion of a contract for the supply of water not sold in a limited volume or specified quantity, and a contract for the supply and purchase of heat,
   • conclusion of a contract for the supply of digital content not supplied on a tangible medium,
2. 30 days from the date of conclusion of the contract during or in connection with an unsolicited visit or at or in connection with a sales event.

12.2. If the trader provided the consumer with specific information regarding the consumer's right to withdraw from a distance contract or a contract concluded outside the trader's business premises only subsequently, but no later than within 12 months from the start of the withdrawal period pursuant to point 12.1., the consumer may withdraw from the distance contract or the contract concluded outside the trader's business premises within

1. 14 days from the date on which the trader additionally fulfilled the information obligation, if the withdrawal period runs pursuant to point 12.1. point a), or
2. 30 days from the date on which the trader additionally fulfilled the information obligation, if the withdrawal period runs pursuant to point 12.1 point b).

12.3. If the trader failed to provide the consumer with specific information regarding the consumer's right to withdraw from a distance contract or a contract concluded outside the trader's business premises even pursuant to point 12.2., the consumer may withdraw from the distance contract or the contract concluded outside the trader's business premises within 12 months from the expiry of the period pursuant to point 12.1.

12.4. Goods are deemed to have been received by the consumer at the moment the consumer or a third party designated by the consumer other than the carrier takes delivery of all parts of the ordered goods, or if

1. goods ordered by the consumer in a single order are delivered separately, at the moment of receipt of the goods delivered last,
2. goods consisting of multiple parts or pieces are delivered, at the moment of receipt of the last part or piece,
3. goods are delivered repeatedly over a specified period, at the moment of receipt of the first delivery.

12.5. The consumer may withdraw from a distance contract or a contract concluded outside the trader's business premises, the subject matter of which is the supply of goods, even before the withdrawal period begins to run.

12.6. The consumer may exercise the right to withdraw from a distance contract or a contract concluded outside the trader's business premises in writing or in the form of a record on another durable medium, and if the contract was concluded verbally, any unambiguous statement by the consumer expressing their intention to withdraw from the contract shall suffice (hereinafter "notice of withdrawal from the contract"). The consumer may use a standard withdrawal form.

12.7. The withdrawal period pursuant to points 12.1. to 12.3. shall be deemed to have been observed if the consumer sends the notice of withdrawal from the contract to the trader no later than on the last day of the period.

12.8. The consumer may withdraw from the contract only in relation to a specific product or products, if the trader supplied or provided multiple products under a distance contract or a contract concluded outside the trader's business premises.

12.9. The burden of proof regarding the exercise of the right to withdraw from the contract lies with the consumer.

XIII. Rights and Obligations of the Consumer After Withdrawal from a Distance Contract and a Contract Concluded Outside the Trader's Business Premises

13.1. The consumer is obliged, within 14 days of withdrawing from a distance contract or a contract concluded outside the trader's business premises pursuant to point 12.1., to send the goods back or hand them over to the trader or a person designated by the trader to receive the goods; this does not apply if the trader proposes to collect the goods personally or through a person designated by the trader. The period referred to in the first sentence shall be deemed to have been observed if the consumer sends the goods to the trader no later than on the last day of the period.

13.2. Upon withdrawal from a distance contract or a contract concluded outside the trader's business premises pursuant to point 12.1., the consumer shall bear only the costs of returning the goods to the trader or to a person designated by the trader to receive the goods; this does not apply if the trader agreed to bear the costs themselves, or if the trader failed to fulfil their information obligation, i.e. if the trader did not provide the consumer with specific information regarding the consumer's right to withdraw from a distance contract or a contract concluded outside the trader's business premises.

13.3. The consumer is liable for any diminution in the value of the goods resulting from handling them in a manner other than that which is necessary to establish their nature, characteristics, and functioning; this does not apply if the trader failed to fulfil their information obligation pursuant to § 15 para. 1 point f) of Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts as amended.

13.4. The consumer is obliged to pay the trader the price for the services actually provided up to the date of delivery of the notice of withdrawal from the contract, if the consumer, pursuant to § 19 para. 1 of Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts as amended, withdraws from a distance contract or a contract concluded outside the trader's business premises whose subject matter is the provision of a service, supply of water not sold in a limited volume or specified quantity, or supply of heat, and gave explicit consent pursuant to § 17 para. 10 point c) of Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts as amended before the commencement of the provision of the performance.

The price for the performance actually provided shall be calculated on a pro-rata basis from the total price agreed in the contract.

The price for the performance actually provided shall be calculated on the basis of the market price of the provided performance if the total price agreed in the contract is overvalued.

13.5. The consumer shall not incur any additional obligations or costs from exercising the right to withdraw from a distance contract or a contract concluded outside the trader's business premises pursuant to point 11.1., other than the obligations under points 13.1., 13.3. to 13.5. and the obligation to pay additional costs pursuant to point 14.3.

XIV. Rights and Obligations of the Trader After the Consumer's Withdrawal from a Distance Contract and a Contract Concluded Outside the Trader's Business Premises

14.1. The trader is obliged, within 14 days of receipt of the notice of withdrawal from the contract, to return to the consumer all payments received from them on the basis of or in connection with the distance contract, the contract concluded outside the trader's business premises, or the ancillary contract, including shipping, delivery, postage, and other costs and charges.

14.2. The trader is obliged to return to the consumer all payments pursuant to point 14.1. to the extent corresponding to the withdrawal from the contract, if the consumer did not withdraw from the entire distance contract or the entire contract concluded outside the trader's business premises. The trader may not charge the consumer any additional costs for shipping, delivery, postage, and other costs and charges.

14.3. The trader is not obliged to reimburse the consumer for additional costs if the consumer explicitly chose a delivery method other than the cheapest standard delivery method offered by the trader. Additional costs mean the difference between the delivery costs chosen by the consumer and the costs of the cheapest standard delivery method offered by the trader.

14.4. The trader may not require the consumer to pay the costs of

1. the provision of a service, supply of water not sold in a limited volume or specified quantity, or supply of heat during the withdrawal period pursuant to points 12.1. to 12.3. regardless of the extent of the performance provided, if:
   • the trader did not provide the consumer with information pursuant to § 15 para. 1 point f) or point h) of Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts as amended, or
   • the consumer did not give the trader explicit consent to commence the provision of the service or the supply of water or heat pursuant to § 17 para. 10 point c) of Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts as amended,
2. full or partial supply of digital content not supplied on a tangible medium, if:
   • the consumer did not give the trader explicit consent to commence the supply of digital content pursuant to § 17 para. 10 point c) of Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts as amended,
   • the consumer did not declare that they were duly informed that by giving consent pursuant to the first point they lose the right to withdraw from the contract, or
   • the trader did not provide the consumer with confirmation pursuant to § 17 para. 12 point b) or para. 13 point b) of Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts as amended.

14.5. The trader is not obliged, upon withdrawal from a distance contract or a contract concluded outside the trader's business premises whose subject matter is the supply of goods, to return to the consumer the payments pursuant to point 14.1. before the goods are delivered to the trader or until the consumer provides proof of having sent the goods back to the trader, unless the trader proposes to collect the goods personally or through a person designated by the trader.

14.6. The trader is obliged to return to the consumer the payments pursuant to point 14.1. using the same payment method as the consumer used for their payment; this is without prejudice to the trader's right to agree with the consumer on another payment method, provided the consumer is not charged any fees in connection with the payment.

14.7. The trader is obliged to arrange for the collection of goods at their own expense within the period referred to in point 14.1., if, under a contract concluded outside the trader's business premises, goods were delivered to the consumer's home at the time of conclusion of the contract and, taking into account the nature of the goods, it is not possible to send the goods back to the trader by post.

14.8. Unilateral set-off of claims of the trader and the consumer arising from withdrawal from the contract pursuant to point 11.1. is prohibited.

XV. Supervisory Authority

15.1. The competent authority exercising supervision over compliance with the law in the area of consumer protection is:

Inspectorate of the Slovak Trade Inspection for the Žilina Region

Address: Predmestská 71, P. O. BOX B-89, 011 79 Žilina 1
Department of Supervisory Enforcement

Contacts
Phone number: +421 41 763 21 30
E-mail address: info@soi.sk

Submitting complaints, suggestions, and requests:
https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti.soi

XVI. Alternative Dispute Resolution

16.1. In the event that a consumer is not satisfied with the manner in which the Seller handled their complaint, or believes that the Seller has violated their rights, the Buyer has the right to contact the Seller with a request for remedy.

If the Seller responds to the consumer's request referred to in the preceding sentence with a rejection, or fails to respond to such a request within 30 days of the date it was sent by the consumer, the consumer has the right to submit a proposal to initiate alternative dispute resolution pursuant to § 12 of Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes and on Amendments to Certain Acts as amended. The competent body for alternative resolution of consumer disputes with the Seller is the Slovak Trade Inspection (contact available at https://www.soi.sk/sk/alternativne-riesenie-spotrebitelskych-sporov.soi), or another relevant authorised legal entity listed in the register of alternative dispute resolution bodies maintained by the Ministry of Economy of the Slovak Republic (the list is available at http://www.mhsr.sk/, or directly at https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1.

The consumer has the right to choose which of the above alternative dispute resolution bodies to contact. The consumer may use the online dispute resolution platform to submit a proposal for alternative resolution of their consumer dispute, available at http://ec.europa.eu/consumers/odr/, or directly at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SK. Alternative dispute resolution may only be used by a Buyer who acts in the capacity of a consumer when concluding and performing the contract. Alternative dispute resolution only concerns disputes between a consumer and the Seller arising from or related to a consumer contract. Alternative dispute resolution only applies to distance contracts. The alternative dispute resolution body may reject the proposal if the quantifiable value of the dispute does not exceed €20.00 (VAT incl.). The ADR body may require the consumer to pay a fee for initiating alternative dispute resolution of up to €5.00 (VAT incl.).

All further information regarding alternative dispute resolution between the Seller and the Buyer–consumer arising from or related to the Purchase Contract as a consumer contract is available on the website of the Ministry of Economy of the Slovak Republic at www.mhsr.sk and in Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes and on Amendments to Certain Acts as amended.

XVIII. Information on Adopted Codes of Conduct

18.1. The Trader informs consumers that there are no special relevant codes of conduct to which the Seller has committed to adhere, where a code of conduct means an agreement or set of rules defining the behaviour of the Seller who has committed to comply with this code of conduct in relation to one or more specific commercial practices or business sectors, where these are not established by law or other legal regulation or by a measure of a public authority, which the Seller has committed to comply with, and the manner in which the consumer may acquaint themselves with them or obtain their text.

XIX. Consumer Product Reviews

19.1. The Trader does not verify or restrict product reviews to persons who have purchased the product from the Trader.

XX. Final Provisions

20.1. The Seller reserves the right to amend the General Terms and Conditions. The obligation to notify of any amendment to the General Terms and Conditions in writing is fulfilled by publishing them on the Seller's Website.

In the event of an amendment to the General Terms and Conditions, the relationship between the Buyer and the Seller shall be governed by the General Terms and Conditions that were valid and effective at the time of conclusion of the Purchase and Sale Agreement, until such time as it terminates.

20.2. These General Terms and Conditions form an integral part of the Complaint Procedures and the Privacy Policy and Notice of this Website. The documents – Complaint Procedures and the Privacy Policy and Notice of this Website – are published on the domain of the Seller's Website.

20.3. These General Terms and Conditions become valid and effective upon their publication on the Seller's Website on 01. 08. 2025

Attachments – downloadable documents

Withdrawal form for contracts concluded at a distance

PDF Form

Product and service defect complaint form

PDF Form